The pandemic forced – or, rather, inspired – a seismic shift in domestic travel, with Americans taking a greater interest in our national parks and outdoor tourism to get away from it all.

Chip Conley founded boutique hotel chain Joie de Vivre when he purchased a pay-by-the-hour motel in the Tenderloin district of San Francisco in 1987. The Phoenix Hotel launched Conley’s career as a pioneer of the boutique hotel movement. He...

In 2008, Airbnb came along and totally disrupted the hotel industry by offering a low-cost alternative to the standard hotel room that promised a much more personal and localized guest experience. Host spaces felt much more embedded within their...

People make purchasing decisions based on their emotions. Brand loyalty, customer engagement, even just getting a customer to buy your product rather than your competitors', all play out in the consumer's subconscious—it's all tied to their...

If you want to know what waves are coming that will disrupt the hotel industry, ask the guy who has made a career out of riding them.

What does an architect have to learn from the automotive industry? Plenty, actually, and that knowledge will only make for a better architect. By collaborating with and learning from other experts in various fields on projects that demand both a...